Terms of Service

These Terms of Service ("Terms") govern your use of the Cleenmark website and the home services provided by Elite Plus Pvt Ltd, trading as Cleenmark® ("Cleenmark", "we", "us", or "our").

By booking online, accepting a quotation, paying for a service, or allowing our team to perform work at your property, you agree to these Terms. If you book on behalf of another person or company, you confirm you are authorised to bind them.

Cleenmark is operated by Elite Plus Pvt Ltd, Registration No. C02982021, TIN 1128537GST501, located at Lot 11109, Nirolhu Magu, Hulhumalé 23000, Republic of Maldives. We provide professional home services including, without limitation:

• home and deep cleaning;
• monthly cleaning plans;
• AC servicing and related work;
• pest control;
• specialty cleaning (such as sofa, mattress, carpet, and similar services);
• other home maintenance services offered on www.cleenmark.app or by quotation.

Service availability may vary by area (including Malé, Hulhumalé, Hulhumalé Phase 2, and Vilimalé) and by team capacity for each time slot.

You may request a booking through www.cleenmark.app. A booking request typically includes your name, mobile number, service area, building/house name, selected service and package, preferred date and time, payment method, and any special instructions.

Submitting a booking creates a request in our system and generates a booking number. A booking is confirmed when Cleenmark accepts it — usually by phone, WhatsApp, SMS, email, or an in-app/status update. Until confirmation, time slots may change subject to capacity.

We may contact you to verify access details, clarify the scope of work, or suggest an alternative slot if the requested time is full.

1. You submit an online booking (or accept a quotation).
2. Our office reviews availability, location, and package details.
3. We confirm the booking with you and assign a cleaning/service team where applicable.
4. On the service date, the team attends within the confirmed time window, subject to traffic, building access, and circumstances beyond our reasonable control.

Please keep your phone available. If we cannot reach you and cannot access the property, the visit may be treated as a late cancellation under Section 8.

Package prices shown online are in Maldivian Rufiyaa (MVR) unless otherwise stated. Some services are quote-only; a written quotation may be issued before work begins.

Quotations are valid until the stated expiry date (or a reasonable period if none is stated). Accepting a quotation authorises us to schedule the work on the agreed terms.

Where Goods and Services Tax (GST) applies under Maldivian law, invoices and quotations will show GST (currently commonly charged at 8% where applicable) with a subtotal and grand total. If tax rules change, the rate on your invoice will reflect the law in force at the time of supply.

Additional charges may apply for work outside the selected package, difficult access, excessive debris, waiting time caused by delayed access, or materials not included in the package. We will seek your agreement before undertaking chargeable extras where practical.

We accept the following payment methods:

• BML Swipe (Bank of Maldives): online payment through the Swipe Merchants flow. Payment is subject to Bank of Maldives / Swipe terms and successful authorisation.
• Bank transfer: transfer to Cleenmark's Bank of Maldives account as shown on your invoice or confirmation. Include your booking or invoice number as the payment reference and keep proof of transfer.
• Cash on service: pay the attending team or as otherwise instructed when the job is completed (or at the start of the visit if we require deposit).

We may withhold scheduling or completion documents until payment is verified. Cleenmark is not responsible for delays or failures caused by banks, card networks, or Swipe outages.

Before and during the visit, you agree to:

• provide accurate contact and location details;
• ensure authorised access to the property at the scheduled time;
• secure valuables, fragile items, and confidential documents;
• disclose hazards (pets, wet floors, electrical issues, chemical sensitivities, or structural risks) relevant to cleaning, AC, or pest work;
• for pest control, follow pre- and post-treatment instructions we provide (including vacating areas if required);
• for AC work, ensure units are reasonably accessible and power is available as needed;
• ensure an adult is present if building rules require it;
• pay the agreed amount using an accepted payment method.

Subject to these Terms, Cleenmark will:

• provide services with reasonable care and skill;
• use trained personnel and suitable equipment for the booked package;
• treat your property and personal information with respect;
• communicate material delays or changes where reasonably possible;
• issue quotations, invoices, and receipts in accordance with our processes.

You may request cancellation or rescheduling by calling or messaging +960 741 2727 or emailing sales@cleenmark.com, quoting your booking number.

• Rescheduling: we will try to move your booking to another available slot. Changes close to the visit time depend on team capacity.
• Cancellation by you: cancellations made with less than 24 hours' notice (or after a team has been dispatched) may be chargeable up to the full package price, at our discretion, to cover lost capacity and costs.
• No-show / no access: if our team arrives and cannot reasonably perform the service due to lack of access or an absent contact person, the booking may be charged as completed for scheduling purposes.
• Cancellation by us: if we must cancel (for example illness, unsafe conditions, or force majeure), we will offer a reschedule or a refund of amounts paid for the cancelled visit, as appropriate.

Monthly plans may have separate visit rules stated at purchase or in your plan summary.

Where a refund is due (for example a visit we cancel and cannot reschedule, or a duplicate payment), we will refund to the original payment method where practical, or by bank transfer to an account you nominate. Bank and Swipe processing times are outside our control.

Refunds are not generally available for completed services performed as booked, or for late cancellations/no-shows charged under Section 9, except where required by Maldivian law or where we agree a goodwill adjustment.

To the fullest extent permitted by the laws of the Republic of Maldives:

• Cleenmark is not liable for indirect, incidental, or consequential losses (including lost profits or data);
• our total liability arising from a booking is limited to the amount you paid for that specific service visit;
• we are not responsible for pre-existing damage, latent defects, wear and tear, or items not disclosed as fragile;
• for pest control, results depend on infestation severity, property conditions, and customer compliance with instructions — follow-up visits may be recommended and charged separately unless included in your package;
• for AC and technical work, we are not liable for manufacturer defects or issues arising from third-party installations except to the extent caused by our proven negligence.

Nothing in these Terms excludes liability that cannot be limited under Maldivian law.

We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to severe weather, flooding, civil unrest, government restrictions, epidemics, utility outages, building access closures, strikes, or transportation disruption in the Maldives. We will resume performance when reasonably practicable or offer rescheduling/refund options for prepaid visits that cannot proceed.

All content on www.cleenmark.app — including the Cleenmark® brand, logos, text, graphics, package descriptions, and software — is owned by Elite Plus Pvt Ltd or its licensors. You may not copy, modify, or commercially exploit our materials without prior written consent.

Website use is also subject to our Privacy Policy. We strive for accurate availability and pricing information but do not warrant uninterrupted access. You must not misuse the site (including attempting unauthorised access, scraping, or interfering with bookings).

If you are unhappy with a service, contact us within a reasonable time (preferably within 48 hours of the visit) at +960 741 2727 or sales@cleenmark.com with your booking number and photos where helpful. We will investigate and, where appropriate, arrange a revisit or other remedy at our discretion.

These Terms and any dispute or claim arising out of or in connection with them or any Cleenmark booking shall be governed by the laws of the Republic of Maldives.

The parties submit to the exclusive jurisdiction of the courts of the Republic of Maldives for the resolution of such disputes.

If any provision of these Terms is held unenforceable, the remaining provisions continue in effect. Our failure to enforce a right is not a waiver. These Terms, together with your booking details, quotation/invoice, and Privacy Policy, form the agreement between you and Elite Plus Pvt Ltd for Cleenmark services. We may update these Terms by posting a new version on this page; the Last Updated date will change accordingly.

Elite Plus Pvt Ltd (Cleenmark®)
Lot 11109, Nirolhu Magu, Hulhumalé 23000, Republic of Maldives
Registration No: C02982021 · TIN: 1128537GST501
Phone: +960 741 2727
Email: sales@cleenmark.com
Website: www.cleenmark.app