FAQ
Frequently asked questions
Booking, payment and service questions in one place. For prices, see the full price list.
General
Which areas do you cover?
We currently serve Malé, Hulhumalé, Hulhumalé Phase 2, and Vilimalé — seven days a week.
Are cleaning supplies included?
Yes — professional cleaning chemicals and equipment are included with residential cleaning packages.
How do I pay?
Choose cash on service, bank transfer with a slip upload, or one of the online payment options offered at checkout.
Can I cancel or reschedule?
Yes. To cancel or reschedule, call, WhatsApp or email us with your booking number. We will try to move you to another available slot; changes close to the visit time depend on team capacity, and cancellations with less than 24 hours' notice may be chargeable. See our Terms of Service for the full policy.
Is pest control safe for children and pets?
We use family- and pet-aware treatments applied by trained technicians. Follow any re-entry guidance given on the day.
What are your support hours?
Our team answers calls, WhatsApp and email 24 hours a day, 7 days a week. You can also send a booking or a quote request online at any time.
Cleaning Services in Malé & Hulhumalé
How is apartment cleaning different from deep cleaning?
Apartment cleaning covers day-to-day rooms and surfaces. Deep cleaning is a more intensive one-time visit for move-ins, move-outs or a full seasonal reset.
Can I book only one or two rooms?
Yes. Choose the room package that matches your apartment. You can add notes about balconies or extras when booking.
Do you clean in Hulhumalé Phase 2?
Yes. Cleenmark serves Malé, Hulhumalé, Hulhumalé Phase 2 and Vilimalé.
Should I book deep cleaning or apartment cleaning?
Book deep cleaning for a one-time intensive reset. Book apartment cleaning for a standard refresh of everyday rooms.
Is this the same as move-out cleaning?
Move-out cleaning uses this deep-cleaning service with handover-focused guidance. Use the Move-Out Cleaning page if you are vacating a property.
How long does a deep clean take?
Duration depends on bedroom package and how cluttered surfaces are. Package pages show estimated timing where available.
Do I need to be home during the visit?
Someone should provide access. Many customers stay on-site; others arrange building access with our team in advance.
How is this different from apartment cleaning?
Apartment cleaning is a single visit. The monthly package is a recurring plan with visits scheduled across the month.
Can I pause or reschedule a visit?
Yes. To cancel or reschedule, call, WhatsApp or email us with your booking number. We will try to move you to another available slot; changes close to the visit time depend on team capacity, and cancellations with less than 24 hours' notice may be chargeable.
Are supplies included every visit?
Yes. Professional cleaners bring equipment and cleaning chemicals.
What if I only need one intensive clean?
Book One-Time Deep Cleaning instead of a monthly package.
Is move-in cleaning a different price list?
No. It uses Cleenmark’s deep-cleaning packages and the same MVR prices shown for that service.
When should I book relative to handover?
Ideally after you have keys and before you unpack. Leave a buffer if the previous occupants’ move-out is delayed.
What if the apartment is still partly furnished?
We can still clean; clear surfaces where possible so technicians can reach floors and fixtures.
Can landlords book this for new tenants?
Yes. Book the deep-clean package that matches the property and share access instructions in the booking notes.
Will this guarantee my deposit back?
We clean thoroughly, but deposit decisions belong to your landlord or agreement. A professional clean improves your handover presentation.
Should the apartment be empty?
Empty or mostly empty works best. Clear personal items and rubbish before the team arrives.
Is this different from regular deep cleaning?
Same service and prices — different timing and checklist mindset for vacating a property.
Can I combine this with pest control?
Yes. Book pest control as a separate service if the property needs treatment before handover.
AC Service & Repair in Maldives
Do you service cassette and ducted units?
Yes — those options are quote-only so we can size the job correctly.
Can I book only drain-line cleaning?
Yes. Choose Drain Line Cleaning from the list or its dedicated page.
Are prices per indoor unit?
Package descriptions and checkout clarify scope. Ask on WhatsApp if you have multiple units.
Is full service the same as chemical cleaning?
No. Chemical cleaning is a deeper coil-focused clean at a different package price. Full service is the standard complete visit.
Do you service both indoor and outdoor units?
Yes. Full service is designed to cover both.
How often should I book?
Many homes book once or twice a year depending on use and dust levels.
Will chemical cleaning fix a gas leak?
No. Book leak detection and repair if you suspect refrigerant loss.
Is this safe for my indoor unit?
Technicians use methods suited to AC coil cleaning — ask if your unit is under warranty constraints.
Can I book two units the same day?
Message us with the count so we can plan time on site.
Does this include the outdoor unit?
No. Book outdoor unit cleaning or full service for condenser work.
Will this stop water dripping?
Dripping often needs drain-line or leakage repair. Indoor cleaning helps when dust is the main issue.
How long does the visit take?
Most indoor cleans are shorter than full service; your technician confirms on site.
Do I need to be home?
Yes, or arrange access to the outdoor unit location.
Is scaffolding included?
Unusual access may need a custom discussion — mention height or access limits when booking.
Should I book full service instead?
Full service is better when indoor and outdoor both need attention.
Does the price include the AC unit?
Package pricing covers installation labour/scope as listed — confirm equipment supply separately if needed.
What if my unit is larger than 18,000 BTU?
Contact us for a quote; the fixed package is capped at 18,000 BTU.
Can you relocate an existing unit instead?
Yes — see AC Relocation / Reinstallation.
Is uninstallation only available?
Yes — AC Uninstallation is a separate package on the AC Services list.
Do you refill gas after relocation?
If the system needs gas after the move, book gas refill or ask us to combine guidance on WhatsApp.
Same-building moves only?
We handle room or property moves within our service areas — share both addresses when booking.
Which gas type do I have?
Check the label on the outdoor unit or ask your technician during the visit.
Why choose leak repair first?
Refilling without fixing a leak often means the cooling problem returns quickly.
Is refill available for commercial systems?
Commercial jobs may need a quote — start with Commercial AC Service if unsure.
Is water leakage the same thing?
No. Water leakage repair covers condensate/water issues; this package is for refrigerant leaks.
Will you always find the leak same day?
Most standard leaks are identified on the visit; complex cases may need follow-up parts.
Should I book gas refill too?
Often yes after repair — or choose the combined Leak Repair + Gas Refill package from AC Services.
Is this the same as drain-line cleaning?
Drain-line cleaning clears the line. Water leakage repair diagnoses and fixes broader leak causes.
Can dripping damage furniture?
Yes — catch water and book promptly if dripping is active.
Do you bring parts?
Standard work is covered in scope; unusual parts are confirmed with you if needed.
How long does it take?
Usually a focused short visit compared with full service.
Will it fix warm air?
Not if the issue is gas or coils — dripping is the main target here.
Can I book this with filter cleaning?
Yes — ask to combine with indoor unit cleaning on WhatsApp if you want both.
Can you work after shop closing hours?
Mention preferred hours in the quote request and we will try to match.
Do you handle ducted systems?
Yes — use the ducted AC service quote option or mention ducted units in your request.
Is there a fixed MVR price online?
No. Commercial servicing is quote-only by design.
Pest Control in Malé & Hulhumalé
Is treatment safe around children and pets?
We use family- and pet-aware treatments applied by trained technicians. Follow any re-entry guidance given on the day.
Do I need to prepare the kitchen?
Clear counters and store food where possible so technicians can treat effectively.
Can restaurants book online?
Start with a booking or WhatsApp us for food-premises scheduling needs.
Home Maintenance Services in Maldives
Do you handle emergency leaks?
Message WhatsApp with your location and photos for the fastest response.
Are parts included?
Quotes clarify labour and parts once the issue is assessed.
Can I book plumbing with cleaning on the same day?
Possibly — ask when scheduling so teams and slots can be coordinated.
Do you handle main board work?
Describe the issue in your quote request; we confirm what we can take on.
Can you install fixtures I already bought?
Often yes — include the fixture type in your request.
Is same-day possible?
Subject to technician availability — WhatsApp for urgent faults.
Specialty Cleaning Services
How do I count seats on an L-shaped sofa?
Count seating positions as you would for guests. Unsure? Send a WhatsApp photo and we will help you pick a package.
Do you clean leather sofas?
Tell us the material when booking. Some finishes need different care — we will confirm suitability before the visit.
How soon can we use the sofa again?
Drying time depends on fabric and method. Your technician will advise before leaving.
Do I need to strip the bed?
Yes. Remove sheets and covers before the technician arrives.
Can you clean two mattresses in one visit?
Yes — mention the count and sizes in your quote request.
Is this available in Vilimalé?
Yes. Cleenmark serves Malé, Hulhumalé, Phase 2 and Vilimalé.
Do you clean rugs and fitted carpets?
Describe what you have in the quote request and we will confirm.
How long until we can walk on the carpet?
Drying time varies; your technician will advise on the day.
Can this be same-day?
Subject to quote confirmation and slot availability — message WhatsApp for urgent requests.
Still have a question?
Message the team on WhatsApp or see how to contact us. Support hours: 24 hours a day, 7 days a week.